Shipping Policies

Shipping Policy

 

 We are committed to ensuring that your products arrive safely and in a timely manner. Please review our shipping policy below for details on processing times, shipping methods, and more.

 

Processing Time

    •    Orders are processed within [1-3 business days] after payment is received.

    •    During high-demand periods (such as holidays or promotions), processing times may be slightly longer.

 

Shipping Methods and Delivery Times

 

We offer the following shipping options:

    •    Standard Shipping: Estimated delivery within [3-7 business days].

    •    Express Shipping: Estimated delivery within [1-3 business days].

 

Delivery times may vary depending on your location and the carrier.

 

Shipping Rates

 

Shipping rates are calculated at checkout based on your location and the weight of your order. We aim to provide affordable shipping options for all our customers.

    •    Free Shipping: Available for orders over $50 within the US.

 

Order Tracking

 

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package’s progress.

 

Warm Weather Shipping

 

Our body butters are made with natural ingredients, and we take extra care to ensure they arrive in great condition. During warmer months:

    •    We may include insulation or cold packs to prevent melting.

    •    Please track your package and bring it inside promptly to avoid heat exposure.

 

Shipping Restrictions

    •    We currently ship to United States, Canada, and Mexico. Stay tuned as we expand to more regions! 

   

 

Lost or Damaged Packages

 

We work hard to ensure your order is delivered safely. 

Lost Packages

  • If your package is marked as delivered but you cannot find it, please:
  • Double - check  the shipping address and look around your property (e.g., mailbox, porch, with neighbors, or rental office).
  • Contact the shipping carrier to report the issue and request assistance.
  •  If the package remains lost, contact us at Luxuribc@gmail.com within 7 days of the delivery date.

Damaged Packages

 If your package arrives damaged, please email us at luxuribc@gmail.com within 7 days of delivery.

Include:

  •  Provide your order number and photos of any damage, if applicable.

We will evaluate the claim and, if approved, provide a replacement or a refund. 

 

International Claims (Canada and Mexico):

For shipments outside the U.S., delays and customs issues may occur. If your package is lost or damaged, please contact us at luxuribc@gmail.com, and we will assist you in filing a claim with the carrier.

NOTE

We are not responsible for packages lost due to incorrect addresses provided during checkout. Please double check your shipping information before completing your order.

While we are happy to assist, some cases may be subject to carrier policies or restrictions. 

 

Returns and Refunds

 

Due to the nature of our products, we are unable to accept returns. However, if there is an issue with your order, please contact us at Luxuribc@gmail.com , and we’ll be happy to assist.

 

Thank you for choosing Luxuri Body Company! If you have any further questions about our shipping policy, feel free to reach out to us at Luxuribc@gmail.com.